Tighten the Lug Nuts

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About This Episode

Want to know about the key Leadership Principles that would make you thrive in any environment?

Today my guest Rocky Romanella, Founder and CEO of 3SIXTY Management Services, an experienced CEO, who led one of the largest re-branding initiatives in franchising history; The UPS Store, revolutionizing the $9 billion retail shipping and business services market shares the key leadership principles that would make you thrive as a leader under any conditions.

Some of the points he shares include:

  1. 2 pieces of advice that served Rocky throughout his long successful career
  2. Why you should follow through even when you’re not sure about your ability
  3. 3 key elements involved in balanced leadership
  4. How processes play a key role in having brand consistency
  5. How what you do when no ones is watching makes the biggest difference
  6. How most small business owners let their strengths become their weaknesses
  7. Things business leaders do that fail their own people and in return the brand
  8. How to make people to own solutions and feel like a part of something big
  9. How a giant like UPS change with the times to stay on top of the market
  10. Values vs Profits
  11. Symptoms of a business who doesn’t have a balanced leadership approach
  12. How Rocky gives Key Notes that wows to the audience without a doubt


About The Guest

Founder and CEO of 3SIXTY Management Services

With over 40 years of Leadership experience Rocky delivers results by developing and implementing his Balanced Leadership Model across enterprise operations. This includes a laser focus on customer needs, employee empowerment and the demands of shareholders.

Rocky is an experienced CEO who led one of the largest re-branding initiatives in franchising history; The UPS Store, revolutionizing the $9 billion retail shipping and business services market. While leading The UPS Store, the network increased retail units, same-store sales by 5.8%, outpacing the National Retail Federation results of 4.6% during a recession.
He also led the integration of more than 20 acquisitions that became UPS Supply Chain Solutions and lead its improved financial performance, capabilities and global network footprint.
Rocky has the rare ability to see a clear vision of the changing business landscape, the passion to develop strategies, tactics and metrics to drive desired results. He does this through, 3SIXTY Management Services, a management consulting firm specializing in Keynote Speaking, Leadership Development and Consulting Services.

5 Secrets The Super Successful Use To Smash Through Glass Ceilings And Catapult Their Career To The Top

    Gaining Your Competitive Advantage By Instilling Human Habits

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    About This Episode

    How would you like to have an unfair advantage by embedding a few different habits in your team?

    Today my guest is the Co-author of the book 11th Habit, Hanlie Van Wyk.

    Hanlie shares her expertise in what habits creates great high performing cultures. Whether you’re in leadership and looking to build a great culture or working as a part of a company, this episode will surely bring some great advice on what makes good companies great. Here are some of the points we cover;

    1. What habits in the workplace would increase performance
    2. ROI vs VOI
    3. How to build a team that gives you a competitive advantage
    4. The speed it takes for organisational Shift to happen using the 11th Habit concepts
    5. The new found research about what it takes to form new habits
    6. The 2 habit that makes the biggest difference across the board
    7. Changing organisational cultures to be more engaging and high performing
    8. How these habits would play a big part in the changing landscape of business
    9. How new businesses looking to build teams can leverage this to build high performing culture
    10. Common Myths about creating a high performing culture

    Again….don’t forget to subscribe and share …….


    Book – The 11th Habit

    Website – BRATLAB | Habit At Work

    Email – [email protected]

    Follow on Twitter | LinkedIn

    About The Guest

    Author, Researcher & Consultant

    Hanlie’s obsession with human behavior started while growing up in South Africa. From working to prevent hate crime to humanizing the workplace, her career spans three decades and three continents. She currently works as Head of Research and Habit Change at the Behavioral Research and Applied Technology Laboratory (BRATLAB) in Chicago.

    Music Credit

    Music by: Martin Rose
    Song: Riding On

    5 Secrets The Super Successful Use To Smash Through Glass Ceilings And Catapult Their Career To The Top

      5 Steps to Building a Business that Will Grow Even While You Sleep

      If you accidently came to this article thinking about ‘how to make money while you sleep’, you’re definitely in the wrong place. Hit exit right now.


      This post is for business owners & consultant who dream of having a business that will not fall apart when they’re not working in the business. That will thrive even when you go on holidays. Building a business that will not burn into flames if you’re sick and can’t get out of bed and that will grow even when you feel like you’re not working so much.


      Over the years, in many different shapes and forms, my job had been to help business owners/leadership teams to build high performing businesses, teams and help individuals become high performers. And while doing that I’ve identified 5 steps that’s crucial to have in place if you dream of having a business that you can really enjoy and not feel like you’d lose it all if you don’t work 100 hours a week.

      1. Client Centric Product Development

      This is such a simple point that a lot of businesses and entrepreneurs get so wrong, just because they don’t understand the fundamentals in any successful business. Any business that had become a mammoth of legacy has one thing that was crucial to their success.

      Found a problem that already exist in the world (that people are willing to pay money for) and they solved it. Period.

      I see so many wannabe entrepreneurs getting so confused with marketing, advertising, the latest tips and tricks of the trade, but missing this point!

      When you don’t have a product that solves an existing problem, of course you have to go above and beyond to figure how to sell it. But if you start with your clients (not customers! There’s a difference!) in mind, you don’t need to spend so much time “trying” to market, because it sells itself.

      One of the top 5 reasons why businesses go out of business in the first 5 years in business is because there is no need for the product. But just because the founder had a solution that he/she thought, would be a good one to push down people’s throats, just because it was their ‘opinion’.

      If you’re thinking ‘Well…I don’t know a problem I can solve!’…well then you have some ground work to do!

      Go find a group of people you’re passionate about helping and ask them what their problems are and then solve it for them. If you don’t know how to solve it, well…… learn! Stop guessing, get out there and ask!


      2. Stick to your Zone of Genius

      This one, I’ve been guilty of myself as well. But, there’s no single human being on this earth who are born to do everything in this world 100% to it’s best. Even if you try, you’re going to find out the hard way that you’re really not as smart as you think you are.

      It’s like you trying to be the goalkeeper, mid field, centre, and all other positions as well as be the coach in a football team. And expecting to win!

      You can only be great at one thing at best. If you try to be everything, you’re going to get burnt out and 99% of the time you’d do a pretty average job at everything.

      The earlier you admit the fact that you’re not really as smart as you think you’re, business will be easy.

      Find out what your zone of genius is, and stick to it.

      Find people who are smarter than you are in all other areas.

      Yes, even when you don’t have money! Especially when you don’t have money, because that’s when you need people around you to tell you what you don’t know.

      If you look at some of the most successful sports teams you’d notice cases where either the coach, the manager or the players in the team has taken a pay cut in order to afford another best player for a position they are not good at. Because in the long run, it’s going to pay off. Business is a team sport. Treat it as such and you will win.

      You only know what you know and you don’t know what you don’t know. Which takes me to my next point.


      3. Build a Team That Would Shift Mountains

      This is a point that gets on a lot of smart people’s nerves. Especially people who come from very successful corporate backgrounds where they you’re rewarded to be the best and be all to everyone. Unfortunately, if you do this in the business world, the chances the business would fail is high.

      The faster you admit that you’re not the smartest and the best in everything, you’ll enjoy the process more

      and you can build a team who is smarter than you are, in doing the things that you’re not great at.

      One part of this comes down to letting go of wanting to micro manage or be in control, just because you feel insecure about not knowing the ins and and outs of something. If you do want to know everything, keep tabs on everything,  know what everyone is doing at every given second, I’ve got some news for you! Business doesn’t suit you. Please go back to a job where you can micro manage every bit of detail. Because that’s a difficult way to build a business.

      A lot of business owners who have a hard time letting go pieces to people who are truly talented would only grow to a limited extent. The only thing it’s going to do is drive great people away. Because no one wants to be micromanaged.

      So stop being pedantic, hire the best, keep the best and let go when it’s no longer a mutually beneficial relationship. And when you have your A team around you, you will grow leaps and bounds compared to how slow you grow on your own. If your concern is that you don’t have money to hire the best, well, find the money or be creative in engaging the right talent.


      4. Build a Culture that people would do anything to work for you

      If you have a high turnover, it’s a good indicator about the culture you’ve built. Whether you’ve built one on purpose or not, you’re still building one. This ties back to the point about keeping the best.

      Hiring the best is easy, but keeping them is hard. If people leadership is not your strong suit, hire one who’s great at. People join companies because they believe in the vision, but they leave people because you’ve made it difficult for them to thrive.

      You don’t even need big manifestos to build a great culture. Just build you A team and ask them what they want their culture to be. Let them build a place that they love waking up everyday to come to work for. Stop guessing what they want and ask them.

      Let them become the champions of their own culture.

      Something that a lot of businesses do not understand is the difference between building a high performing creative team and high performing non-creative team. If you try to measure success and manage talent in non-creative fields the same way as you’d measure and lead creative teams, I will guarantee you, it will fail.

      They use different cognitive functions in their brain to do the work and you understanding this difference can be the determining factor in having a high performing, driven, passionate team that will be your competitive edge and losing great talent and being miserable having to do all the work yourself.

      Build a culture where everyone has the autonomy to be their best and you’d have a much fun time building the business.


      5. Build the framework for people to thrive

      ‘My team doesn’t operate when I’m not there…..’

      ‘She didn’t do what I expected…’

      ‘He’s not delivered as much as I’d like..’


      These are phrases that I’ve heard time and time again from business owners.

      The reason why your team doesn’t deliver what you wanted them to is because of two reasons.


      • You have poor or no communication


      I cannot even remember the number of times that I’ve had to deliver the tough news that the reason why your team is not performing is because of ‘you’!

      “The meaning of your communication is the response you get.” - Gregory Bateson

      It’s not your team’s responsibility to go above and beyond to understand what you’re saying or read your mind. It’s your responsibility to be clear about your intentions.


      • You haven’t put the right system in place for them to deliver

      If you have performance related issues, that’s simply because you have either got no systems in place or you haven’t got the right system in place for your team to thrive. When you have the right system in place, sooner rather than later, people who cannot keep up with you will leave. And that’s not a loss. That’s merely a relationship that’s not meant to be.

      But when you don’t have the right systems in place, you would have low performing employees and you wouldn’t even know about it. All you would see are the symptoms of the problem like working longer hours, missing deadlines, always putting out fires, etc.


      While I can write a book about these topics, I will leave it at this leave, as this gives a good start for you to start the diagnosis of problems you face and start asking the right questions.